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Last Updated: December 2025
At PrimePeptide Laboratories Inc. ("we," "us," or "our"), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, primelabpeptides.com (the "Website"), purchase our products, or engage with our services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from accessing or using our Services.
1. Updates to Our Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the "Last Updated" date at the top of this page and post the revised policy on our Website. We encourage you to review this policy regularly to stay informed about how we handle your information.
2. Information We Collect
We collect the following types of information when you use our Services:
Contact Information: Name, email address, phone number, and mailing address
Order Details: Billing and shipping addresses, payment information, and purchase history
Account Details: Username, password, and preferences associated with your account
Research Credentials: Institutional affiliation, professional email, and verification documents (when required)
Communications: Information you share when contacting us, such as inquiries or feedback
Shopping Preferences: Items you browse, add to your cart, or save for later
3. Information Collected Automatically
As you interact with our Website, we may collect certain data using automated technologies like cookies, web beacons, or similar tools ("Tracking Technologies"). This may include:
Usage Information: Pages visited, time spent on site, and navigation paths
Device Information: Browser type, operating system, and device identifiers
Connection Details: IP address, approximate location, and referring URLs
4. Information from Third Parties
We may receive information about you from third-party partners such as:
Service providers (Shopify, payment processors)
Analytics providers (Google Analytics)
Marketing partners and advertising networks
5. How We Use Your Information
We use the information we collect for the following purposes:
Fulfilling Orders: Processing payments, shipping products, and managing cancellations
Account Management: Creating and maintaining your account, including sending account-related notifications
Research Verification: Verifying credentials for orders requiring additional compliance checks
Customer Support: Responding to your questions and improving our Services
Marketing and Promotions: Sending you updates and offers (you can opt out at any time)
Personalization: Tailoring content and recommendations based on your preferences
Security: Protecting against fraud or unauthorized access
Legal Compliance: Meeting regulatory requirements and enforcing our terms
6. Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver relevant content. You can manage cookie settings through your browser preferences.
Types of cookies we use:
Essential Cookies: Required for the Website to function properly
Analytics Cookies: Help us understand how visitors use our Website
Marketing Cookies: Used to deliver relevant advertisements
7. How We Share Your Information
We may share your information with trusted parties in the following circumstances:
Service Providers: Payment processors, shipping carriers (FedEx, UPS), and hosting providers
Analytics Providers: Companies that help us analyze Website usage
Legal Requirements: When required by law, court order, or government request
Business Transactions: In connection with a merger, acquisition, or sale of assets
Fraud Prevention: To protect against fraudulent or illegal activity
We do not sell your personal information to third parties for their marketing purposes.
8. Publicly Shared Content
If you post reviews, comments, or other content on public areas of our Services, this information will be visible to others. Please be cautious about what you share publicly.
9. Third-Party Websites
Our Website may include links to external sites we do not control. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing any information.
10. Age Restrictions
Our Services are intended only for individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under 21. If we become aware that such data has been provided, we will take steps to delete it promptly.
⚠️ Notice: By using our Website and Services, you represent that you are at least 21 years old and legally able to purchase research materials.
11. Data Security and Retention
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
SSL encryption for data transmission
Secure payment processing through PCI-compliant providers
Regular security assessments
However, no system is completely secure, and we cannot guarantee absolute security. We retain your information only as long as necessary to provide our Services, fulfill the purposes outlined in this policy, and meet legal obligations.
12. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a portable copy of your data
Opt-Out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us using the information below.
13. Contact Us
If you have any questions or concerns about this Waiver Agreement, please contact us:
Email: support@directpeptides.us
Address: PrimePeptide Laboratories Inc., 1150 NW 72nd Ave, Suite 455, Miami, FL 33126
By purchasing from PrimePeptide Laboratories Inc., you acknowledge that you have read, understood, and agree to be bound by this Waiver Agreement. We thank you for choosing PrimePeptide Laboratories Inc. and look forward to supporting your research.